Sunday, January 31, 2010

Update on Problems with Online Decisions

Between 5 am and 3 pm today, 9,408 applicants logged in to view their decision letters. We've learned that at least 200 of these students weren't able to view their decisions after logging in, at least on the first try. Staff members from Information and Technology Services (ITS) have been working since midnight to resolve this and other problems, and I believe they're doing their very best. At the same time, I know that these bugs in our new system have made this a very frustrating day for many of you. I am sorry for this frustration and grateful for your continued patience.

Here's what we know:

1. The MyUNC portal has been down since around 1 am. We don't know when we'll be able to restore it. In the meantime, if you haven't viewed your decision already, please try logging in at ...

****Please note that MyUNC service is now restored. To log in, please visit MyUNC.****

2. Through 3 pm today, the ITS Help Desk (919-962-HELP or 866-962-4457) has received calls from roughly 200 students who'd been able to log in but not see their decisions. ITS is working to resolve the technical problem that seems to be preventing the decisions from loading; we will post an update when we hear that the problem has been resolved. In the meantime, if you've logged in without seeing your decision but haven't notified the Help Desk, please feel free to call.

3. Some students have reported on this blog that they were only able to see their decisions after they disabled popup-blocking software. ITS hasn't confirmed that this approach works, but it might be worth a try.

4. We mailed traditional decision letters on Friday. The weekend snow may delay their delivery, but they are in the mail and should begin to land on Monday.

5. Several hundred first-deadline applications -- most of them only recently completed -- are still being reviewed by our admissions committee. Beginning tomorrow, we'll notify students daily as decisions are made.

The University's new information system will in time make life much easier for all of us, and especially for students. But in the interim, there's no denying that it's made things harder, despite the best efforts of many people who are working around the clock. For the frustration and worry we've caused you, we are all deeply sorry. And we remain grateful for your interest in Carolina.