Happy Monday! If you have emailed our office recently, we thank you very much, but we must ask your patience as we do our best to answer your inquiries as quickly as possible. We are also experiencing higher than usual phone call volumes. To help, we hope that the list of FAQs below might be of some assistance to you. These address the vast majority of the emails we're currently receiving.
I never received the email with instructions on creating my Guest ID and can't submit my midyear grades or check my To-do list.
After you submitted your application, you received an email from us to the email address we had on record for you with these instructions. Are you still using that email address? If so, please check your spam or junk folders as those instructions may have gone into those folders. If you have checked your email account and do not see these instructions, please email us at unchelp@admissions.unc.edu from the email address that you used when you applied and we will resend them to you. If you are no longer using the email address that you provided in your application, please call us at 919-966-3621.
I received an email from you stating that my application is missing required credentials. What am I lacking?
Please go to MyCarolina and log into your Connect Carolina Student Center with your Guest ID to view the missing items in your To-Do List. If no items are listed, then we received your credentials within the last day; therefore, no further action is necessary at this time.
If the missing items were sent to us on or after February 1, there is no need to send them again or call about them at this time. Please allow two weeks for your To-Do List to be updated to reflect the status of these items. If the missing items were sent to us before February 1, we apologize that we must ask you to send them to us again. However, if you sent your missing items through the Common Application, Naviance, Docufide, or CFNC, and your To-Do List still shows these items as missing, please contact us, and we will assist you.
If we have not received your missing items by February 15, the Admissions Committee will review your application on the basis of the information that is available and may, at its discretion, either deny you admission or withdraw your application from further consideration.
I'm trying to pay my enrollment deposit, but I would like to change my payment method. What should I do?
Please call us at 919-966-3621, and we will assist you.
